The ever-changing world of communications takes on new shapes
almost daily. When the word "Communications" is
used these days it surpasses the legacy telephone to include
all forms of exchanging voice and data transmission. Most
people are completely overwhelmed by the amount of companies
offering "Local, Long distance, Cellular, Internet Access
(ISP), Web Hosting, E-Commerce etc. This does not include
the amount of vendors you have to pick from whose job it is
to ensure your communications system stays up and running.
In an effort to help you maximize the use of your communications
here is a list of options that should assist in the daunting
task of cost effective communications.
Do not take your "dial-tone" provider or communications
vendor lightly; they are one of your most vital assets to
ensure customers can reach you. Remember - there is no way
to measure "lost revenue", so choose your providers
- Put enough Central Office (C.O.) lines in a rotary group
to ensure your customers or potential customers can reach
your establishment, but not so many that one or more are
always idle - busy signals could mean lost revenue.
- Use B-1 C.O. lines connected to your communications system
for out-going calls from your business - this type of line
is cheaper on a monthly recurring basis because they are
not in a telco rotary group.
- Share your facsimile (Fax) line with modems and/or your
telephone system if you do not make or receive a large volume
of fax's - remember most all modern Fax machines have an
"auto-redial" feature when they receive a busy
- If you have twelve (12) or more C.O. Lines you may want
to consider a T-1 Line (provided your communications system
can accommodate it), this may give you access to more C.O.
lines at about the same cost and give you a more competitive
long distance rate.
- If your communications system will accommodate "single-line"
devices, you can install low-cost "analog" telephones
in harsh environments to save on service calls, you may
also install modem and/or Fax machines to share your out-going
pool of lines and eliminate "dedicated" lines
- Review your monthly phone bill without fail, look for
unsolicited charges, be aware of any noticeable change in
the billing amount, if something appears wrong - question