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"There's nothing happening!"
If you press all the line buttons on your telephone and do
not get a dial tone, check the intercom link. An active intercom
link between telephone stations indicates the telephone system
is not "down" due to a loss of power. Check your
fax machine for dial tone also. If neither has a dial tone,
using a cellular phone (or other means), call your local telephone
company to see if a cable has been cut in your area, or if
the telephone company is experiencing other problems. If not,
place a service call with your telephone vendor or maintenance
provider to check your telephone equipment.
"Not even the intercom works!"
If your telephone system has no lights, no outside dial tone,
and no active intercom, then check the following list of simple
suggestions that may get you back in business faster and more
economically than first calling your telephone vendor.
1. Ensure the electrical outlet provided for the telephone
system has power. (Most all surge protection has some form
of visual indicator.) If there is no power, check the appropriate
circuit breaker to see if it has been tripped.
2. If the electrical outlet has power, look to see
if the power supply cord going to the telephone system as
inadvertently become unplugged.
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3. A brief power outage to a telephone system that does
not have a battery back-up system (or has a faulty battery back-up
system) can "lock-up" the central processor, resulting
in a non-functioning system. By simply turning the telephone
system off for MINIMUM of one minute before restoring the power
can sometimes clear this problem. (IMPORTANT: Check with your
telephone system administrator before performing this procedure.)
If this procedure clears your problem, it is time to consider
purchasing or replacing your battery back-up system.
When calling for help, always remember to leave a telephone
number where you or someone on site may be reached. A cellular
phone number is preferable, but if you leave a facsimile number,
remember to place the facsimile machine in the manual answer
mode so the calling party may reach you.
The suggestions mentioned above are merely a guideline to
assist you in restoring your invaluable telephone service.
If you are unsure of performing any of the procedures, please
call experienced personnel to correct the problems you are
having.
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